Subscribers will receive access to exchange/upgrade their seats on a show-by-show basis. Please be sure to keep an eye on your email inbox for alerts as to when your exchange/upgrade periods begin.
Screenshots of the exchange process are included below for your convenience.
1. Log in to Account Manager and select your desired event from My Events.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-1.png)
2. You’ll be redirected to the event page as shown here.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-2.png)
3. Click the ticket(s) in question and select Exchange in the pop-up.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-3.png)
4. Confirm the tickets selected on the next screen, then hit Continue.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-4.png)
5. Select from new Available Events and choose the seats you’d like to exchange into.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-5.png)
6. View your Shopping Cart with the new seats, and hit Continue.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-6.png)
7. The Summary page will show the cost of your new seats, any applied credits from your exchange, and any remaining balance due.
![](https://broadwayinnorfolk.com/wp-content/uploads/2023/01/Exch-7.png)