Season Ticket FAQs

Contact the Season Ticket Office

Subscription Hotline: 877-703-8144 (M-F, 10-6 & Sat, 12-6; closed 9/2 and 9/4 for Labor Day)

Frequently Asked Questions

To log in to your Account Manager dashboard, select Account Manager in the Season Tickets submenu of this website, or click here.

First time logging in? Visit our new sign in page for complete instructions.

Season ticket packages for the new 23/24 season are now on sale! Visit our New Package Info Center to learn more and buy now.

The 2023/2024 season renewal deadline has passed. Seats upgrades will begin in May on a first-come, first-served basis. Visit our Renewal Info Center or contact the Season Ticket Office for more information or with questions.

There is no charge for changes made in Account Manager. Changes made over the phone will incur a $3 service charge per order.

Step-by-step instructions for making exchanges are here.

Seat upgrades for the new 23/24 season will begin in May on a first-come, first-served basis. The sooner you renew, the sooner you will be able to upgrade when the time comes!

Subscribers are generally renewed into their same seats and day of the week for the new season, with a few exceptions based on show dates and availability.

If your dates or seats have been altered for any reason, you will receive a personal communication from us via email and/or phone during your renewal period to ensure the changes meet your satisfaction.

For 23/24 subscribers: Please note there is no Tuesday performance for ALADDIN. Tuesday evening subscribers will exchange into another performance of your choosing, when the time comes after upgrades in May. Please contact the Season Ticket Office with questions.

  • Payment plans are available to subscribers.
  • Secure the best seats. Your season tickets will be automatically reserved year after year, but you can always opt out, upgrade, or make changes at your convenience.
  • Subscribers can purchase confidently knowing their tickets and shows will be handled appropriately in response to changing conditions.
  • Flexibility to exchange your tickets into another performance of the same show – pending availability.
  • Your personal Account Manager allows you to upgrade, change, and view your subscription at your convenience.

Yes. Make a deposit now, and pay the rest in installments! If you select the payment plan option, one-fourth of your invoice total is due at renewal/purchase, with the remaining amount paid in 3 additional installments on the 15th of the following three months. Payment plans will no longer be available for selection after July 15.

Parking pass upgrades for all Broadway in Norfolk shows are available for season subscribers to purchase. Reserved parking is located on PL2 of the Scope Arena garage and allows for elevator access directly into the Chrysler Hall lobby.

For more information about adding this option to your package, please contact the Season Ticket Office or select the preferred option during checkout.

Stage Left Lounge upgrades for all Broadway in Norfolk shows are available for season subscribers to purchase. This exclusive experience features early entry to Chrysler Hall, two complimentary beverages, and a delicious selection of hors d’oeuvres and desserts.

For more information about adding this option to your package, please contact the Season Ticket Office or select the preferred option during checkout.

To learn more, please visit our Ticket Policies page.

Broadway in Norfolk is not requiring proof of vaccine or a negative test for entry but is encouraging masks for all patrons, both vaccinated and unvaccinated.

You can learn more about SevenVenues building policies, including magnetometers, by clicking here.

Please add to your safe senders list, address book, and/or primary inbox tab to ensure you receive our messages. If you think you may not be seeing our emails, please check your Spam folder(s).

You may unsubscribe at any time, but please note that doing so means you may miss important ticketing and transactional communications.

If you think you have mistakenly unsubscribed or need further assistance, please email us at and we will assist.

Please log in to your Account Manager dashboard. Note that you will need to first log in with the email address we have on file, before making further changes to your account. If you are unsure which email address is on file, please contact us at

Once logged in, select your name from the top righthand corner, and choose “My Profile.” Then, simply make any contact info changes necessary. Be sure to scroll down and hit save when you’re done.

Please visit our account credit page for complete instructions.

Downloading your mobile tickets to your smartphone’s wallet app allows a quick, convenient place to access your Broadway in Norfolk tickets. To access your mobile tickets, login to your Account Manager dashboard from your smartphone’s mobile internet browser. This may be Google Chrome, Safari or another browser you may have previously installed. Then, follow the steps below.

1. Select ‘Manage My Events’ from the Quick Links Menu.

2. Tap the Event to view those individual tickets.

3. Tap the seat under the “My Tickets” listing to view the ticket.

4. Tap the ‘Add to Wallet’ or ‘Save to Phone’ button.

5. Then, tap ‘Add’ to save the ticket to your smartphone’s mobile wallet.

6. After you’ve saved a ticket, swipe left on your screen to navigate to the next ticket.

7. Repeat the process until you have saved all of your mobile tickets.

To access your mobile tickets at the event, simply open your phone’s mobile wallet and tap the ticket.

Having trouble? Watch a video showing how to access your mobile tickets or reach out to our Season Ticket Office for assistance.